Tesco Bank has frozen the bank cards of thousands of customers after a suspected attempted fraud.
Some customers tweeted that hundreds of pounds had disappeared from their accounts, with one saying the problems meant she would be "unable to feed my kids in school tomorrow".
Affected account holders will still be able pay for things via chip and pin and access services online, the bank said.
Customers who have lost money due to fraud will be refunded, it added.
"Yesterday our fraud prevention systems identified suspicious activity on a number of customer accounts," a Tesco Bank spokesman said.
"As a precautionary measure these cards were immediately blocked to protect our customers and alerts sent to notify them.
"We are investigating this matter and if customers have any concerns we would encourage them to contact us directly."
However, many customers posting on the Tesco Bank website were angry with length of time they were kept waiting when they called.
"Now on my second attempt at contact by phone, 10 minutes was unacceptable but this time 54 minutes and counting is a serious failure and almost unbelievable," spidey500 wrote.
"Attempting to log any sort of complaint is virtually impossible despite the platitudes on the main website about making it easy to complain."
Andyg wrote: "At least you now acknowledge there is a problem.
"I followed your instructions and after 3 hours was able to speak to someone ... who wasn't able to help and just took my name and phone number for someone to call back. No idea when that will be."
Another customer, Inchindown, wrote: "Because of your failure to be open about this, I have moved all of the money in my tesco current account to another bank. It will remain there until you sort this out.
"If you still want me as a customer please sort this fast and start getting more information out so that customers can understand what's going on."
Tesco Bank has 7.8 million customer accounts.
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