A woman has broken her pelvis and one of her legs after falling 25ft down a lift shaft at a Starbucks coffee shop.
She tried to use the lift but fell down the shaft when she found nothing there, paramedics said.
The woman, in her 20s, was freed by firefighters and taken to the Queen Elizabeth Hospital in Birmingham.
It happened on Thursday lunchtime at the US chain's branch on Solihull High Street.
A Starbucks spokeswoman said the shop would stay closed while investigations are carried out.
She added: "We are shocked and distressed by this terrible incident and we're working closely with the authorities as they investigate how this could have happened."
Solihull Metropolitan Borough Council said a public protection officer was at the scene.
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