The communications firm confirmed that its website and customer service platforms were affected by the glitch, which it was yet to explain, though it said there was no evidence of foul play.
Its statement said: "Large numbers of customers have been experiencing temporary issues with their broadband services this afternoon. Customers can still receive and make calls as normal.
"We've been working hard to fix the issue and are glad to report that nearly every customer affected is now reconnected, approximately two hours after the problem started.
"We apologise to any affected customers for the inconvenience.
"There is no evidence at this stage to suggest that we were subject to a malicious
attack."
Social media users first started reporting problems at 2.30pm and customers took to Twitter to relay their experiences.
One, Keith Pestell, tweeted: "BT internet down, support lines down and website down. I did get through to India and the lady said: It's working here... really?".
Another, Char X, said: "What's happened with #BT? Internet down, help numbers not working and every page leads me to an error on the website!!!"
The Down Detector service, which monitors internet-based failures, noted thousands of customers in major cities reporting faults.
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